Terms of Service
Pay
Payments made through our payment gateways and/or bank transfers are subject to verification by NAPOLEONE USA LLC. We reserve the right to adjust, reverse, and/or cancel any purchase if we detect suspicious transactions, attempted fraud, or errors in the prices published in this online store, whether due to technological, human, or any other type of errors.
The following payment options are available:
- Zelle
- Cash App
- Online payments with Credit Debit Card using ShopPay
- Shop Pay Installments (in partnership with Affirm)
- Affirm
- After Pay
- Acima Leasing
From our Ecommerce we do not store or transmit transactional data. For this, we use the services of ShopPay, which is a certified payment platform; it guarantees the security of all transactions through encryption software, validation procedures, and robust data protection measures at the banking level (PCI level 1 certification). That is why making payments on our website is safe.
Wholesale Orders
Wholesale orders and payments will only be accepted through our telephone contact channels or chat. Wholesale prices will be communicated only through these means, and payment for wholesale orders will be exclusively via Zelle.
To request wholesale purchases, contact us:
- Email: chatcenter@napoleonejoyas.com
- Email 2: napoleonejoyas.us@gmail.com
- Telephone:+1 (786) 839 1872
- WhatsApp:+1 (786) 839 1872
- SMS:+1 (786) 839 1872
Custom Orders
Orders and payments for manufacturing will only be accepted through our telephone contact channels or chat. In our online store, you will find designs available for manufacturing; however, this type of product is not available for ordering. You can only request a quote through the form you will be guided to on the product page. Payment for manufacturing orders will be exclusively via Zelle.
To request custom jewelry quote, contact us:
- Email: chatcenter@napoleonejoyas.com
- Email 2: napoleonejoyas.us@gmail.com
- Telephone:+1 (786) 839 1872
- WhatsApp:+1 (786) 839 1872
- SMS:+1 (786) 839 1872
Extra Verification for Credit Card Payments
Through ShopPay.
Remember that we have strict fraud prevention controls; for this reason, if your purchase is made with a credit card, the cardholder must be the same as the purchaser and the recipient. In all cases where this condition is not met, we reserve the right to reject or reverse your payment, without exceptions.
Orders paid with a credit card through the payment gateway take up to one (1) business day to be confirmed after the payment has been processed; only after this period can they be dispatched or picked up at our locations depending on availability. There will be no immediate delivery for this type of payment, without exceptions.
We will request additional verification for security reasons; you will be contacted through our customer service line on WhatsApp or via Email:
- Photograph of your driver's license or passport.
- Photograph of the credit card where you will cover the first 12 digits and leave visible the last 4 digits and your name; you should also cover the expiration date.
Under no circumstances will our officials ask you for a photograph or details about the CVV verification digits that are usually found on the back of your card.
This is a routine procedure when our system requires additional verification to guarantee you the legitimacy and security of your payment. If you do not agree with this procedure, no problem, we will generate the rejection or reversal of your payment and you can pay using other methods such as Zelle or USDT.
Remember that NAPOLEONE USA LLC is only responsible for generating the return order. The effective refund time of your payment will be subject to the policies of the payment provider, which is ShopPay, and the refund timelines are exclusively managed by that platform and the issuing bank of your payment method. The normal times for these refunds are as follows:
When we reverse your payment, ShopPay will request that the amount be canceled immediately so that your bank can process the refund. The time it takes for the amount to be credited depends on your card and can take up to 15 business days from the date of purchase cancellation.
If you paid with a credit card, the amount will appear on your statement as soon as it is credited. If you used a debit card, you can see the amount in your bank account transactions.
For more information about the refund or if you do not recognize it, we recommend that you contact the card issuing bank.
Tracking your order
You can track your order by accessing your order history in My Account. Go to the details of the order you want to track and click the tracking number in the "Details" column. Here you will access the carrier's website, where you can find the most up-to-date information. Please note that until the carrier updates their systems with your order information, you will not be able to track it online. Therefore, you may not have tracking information when we provide you with the tracking link the day after you placed the order. However, carriers usually update the information one (business) day after we send you the link, so if they still do not have the information, please try again later. Some orders are packed in more than one box. Each box will have its own unique tracking number.
The possible states are:
RECEIVED: This status means that the system has received your order, but our order management team has not yet processed it. You will also receive an email to confirm that we have received the order.
TRANSFERRED: This status means that your order has been transferred to the warehouse and that your items are being picked and prepared for shipment.
ORDER SHIPPED: This status means that your order has left our warehouse and is in the hands of the carrier or has already been delivered. When your order leaves our warehouse, you will receive an email with the tracking link.
RETURN RECEIVED: This is an additional status that will appear if you have decided to return your order or part of it. It indicates that the return has been received and accepted. You will also receive an email when we receive and accept your return.
ORDER COMPLETED: This status indicates that the order can no longer be tracked on the carrier's website because it was placed a long time ago.
Order history
To check the orders you have placed, go to "My Account" and select "Order History." You will need to log in with your username and password.
Napoleone USA LLC, 13100 SW 109th Pl, Miami Florida 33176